Cancellation and Failure to Attend Policy

At Linden we endeavour to manage our appointments system to avoid delays in appointment times and minimise loss of surgery time through cancellations and failed appointments.

Cancellations at short notice and non-attendance without a valid reason denies patients of essential dental care and treatment. To help to reduce possible price increases and decrease waiting times for appointments, we have a cancellation and failure to attend policy.

We respectfully ask for 48 hours’ notice to cancel an appointment. An appointment cancelled with less than 48 hours’ notice will incur a charge.

We reserve the right to refuse further treatment to patients who fail to attend two consecutive appointments or two late cancellations.

We understand that cancellations are sometimes unavoidable due to illness or emergencies and will of course take account of all individual circumstances.

In the event of a cancellation, we will endeavour to fill the time allocated to you with another patient. We reserve the right to charge for any time subsequently lost as a result of a late cancellation or failure to attend. Such appointments will be charged at 50% of the appointment fee.

We do not charge NHS patients for a late cancellation or missed appointment. We reserve the right to refuse booking further appointments following failure to attend two appointments or two late cancellations.